First Line Manager – Know Thyself

In the forecourt of the Temple of Apollo at Delphi are the words, “Know Thyself.” This is an admonition to people to remember they are not God; and, to enter the Temple with humility. Ben Franklin said, “There are three things extremely hard; steel, a diamond, and to know one’s self.” Most first line managers struggle to define themselves.”Knowing myself,” as a manager is a challenge for me. This challenge started when I was twenty-four, and is still a challenge for me today. I have made progress. I know first line managers are all different; we come to the job with different expectations and experiences. I bet most of us know we have to define ourselves to the people we manage. To do this, we must first know ourselves. I am a first line manager and have been since 1971, except for two years. I can give you my perspective on some of my learning moments. I hope you can gain some insight in my progression to “knowing myself.”Being a General Manager of three motels taught me; the more managers you have between you and employees, the further you are away from the actions of the employees in the departments. I know I must transfer my energy through managers to have an impact on their department employee actions. This is hard to do. My expectations are high. I hired a college fraternity buddy of mine to manage the restaurant in my first motel. He was not effective. We discussed his lack of performance in my office. He started to cry. I learned I did not want to manage my friends. Also, I learned, I did not like being removed from the employees on the front line. This is my first realization; I missed being a front line manager. I was the restaurant manager and the General Manager of the last motel I managed. This is the best of worlds, a general manager and a first line manager.From 1976 to 1978, I work as a Territory Sales Manager for a chemical company. I am just responsible for my actions. There are no employee problems. The only employee I must motivate is me. This is easy. Each morning I get in the seat of the car at seven o’clock. I work my daily sales plan. The first year I have a forty percent sales increase in my territory. This is a lonesome job. I am alone each day; just me, a sales bag, and a car. My second realization, I miss the manager’s role; that is, working with employees to accomplish company goals. Even thought I am successful selling, I prefer managing people.Years later, the Vice President of my division said we need to get you to the corporate headquarters for more experience, my prompt answer, “I do not want to go.” I know I will not survive at the corporate headquarters, might as well admit it. I am sure this ended my journey up the corporate ladder. I am where I want to be; a first line manager, close to employees and customers.Thus, I know, I want to manage employees that are close to the customer. Even with all the issues involved with the job. Some first line managers do not come to this point and dislike handling all the issues with being a manager. Maybe they are in the wrong job.This is the point. Being true to myself makes me happy and passionate about my job.”Know Thyself.” then, “To thyself be true.”

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Car Accident Settlements – How to Negotiate More Money With the Auto Insurance Adjuster

To get more money from your car accident settlements, you need to understand how to negotiate with an auto claims adjuster.Negotiating with an auto claims adjuster is tough. If you are unprepared, then you can end up losing thousands of dollars in your car accident claims.To begin you need to know…Who is the Car Insurance Adjuster?
The auto claims adjuster is the person who will evaluate what your auto accident settlement is actually worth.The auto insurance adjuster will:Collect and review the facts of your auto accident.
Check if you are covered under an auto insurance policy.
Investigate who was at fault for the accident.
Negotiate with you about your final settlement.
Write a check for your settlement. However, the main goal of the car insurance adjuster is to settle your accident claim quickly and cheaply. This is why the insurance company hires them and this is how it rates their performance. An insurance adjuster, who takes too long to close auto accident claims or is unable to get low car insurance settlement, is not going to make their claims supervisor happy.When you are negotiating your car insurance settlement, the two most important things you should focus on are…1. Never Rush to Finish Your Auto Insurance Settlements
The auto insurance adjuster will try to pressure you to settle your auto accident claim quickly. This is because the longer an auto settlement takes, the more money an insurance company risks of losing.You should never settle your car accident claims quickly. Even though you may want a quick accident settlement, to get your money faster and avoid the headache of dealing with the insurance companies, you will only hurt yourself in the long run.Getting a quick auto insurance settlement will not help you, if you don’t take the time to get accurate car repair estimates. A quick settlement will not help you, if your car accident injuries are not properly diagnosed and treated.These things will end up costing you a lot more money in the long run. Settling the claims quickly helps the insurance company, not you. So take your time analyzing your accident claims, speaking with doctors, getting multiple car repair estimates, and fully recovering before closing your auto insurance settlements.2. Never Accept the First Car Accident Settlement Offer
It is a common practice amongst auto claims adjusters, to give you their lowest settlement offer first. Remember, the claims adjuster’s job is to save the insurance company money, not you.The low settlement offer helps the auto claims adjuster see how desperate you are to settle. If you take the first offer, you will have missed out on a lot more money from your auto accident settlements. This is because the auto claims adjuster always has more money to negotiate with. The auto claims adjuster is given a settlement range to work with. This settlements range, depends on the how experienced the auto insurance adjuster is.For example, a relatively inexperienced adjuster may be given a range of $5,000 to $10,000. While a more experience adjuster may have $10,000-$25,000 to close a claim with.You most likely won’t know the car accident settlement range of your adjuster, but you should never accept the first offer.These are some of the most common negotiating tactics, used by the auto insurance adjuster, to lower your car accident settlements.